This document is the Privacy Policy of Snowy Hydro Limited ABN 17 090 574 431 (Snowy Hydro, we, us or our).
This policy also applies to the use of the website operated by Snowy Hydro under the domain name www.snowyhydro.com.au (website).
We understand that your privacy is important to you. We are committed to respecting your right to privacy and to complying with all of our privacy obligations under the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (Principles).
The Principles are designed to protect confidentiality of information and the privacy of individuals by regulating the way personal information is managed. Generally, personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, irrespective of whether the information or opinion is true or is recorded in a material form.
This policy sets out how and when Snowy Hydro collects, uses and discloses your personal information and how you may request access to your personal information. The types of information we collect may include information about: customers, suppliers, employees, personal contacts of corporate clients or suppliers, applicants for employment and other people who come in contact with Snowy Hydro in the ordinary course of business. This information is collected in a variety of ways, including by way of personal contact such as business activities and events, as well as mail, telephone, email and internet. Employee Exemption: Snowy Hydro is not bound by the Privacy Act or the Principles in relation to the handling of its current or former employees’ records, if those records relate directly to the employment relationship.
1. PERSONAL INFORMATION WE MAY COLLECT
1.1 We may collect personal information about you from a range of sources (including from you, customers, suppliers, employees, personal contacts, third parties, publicly available resources or through the ordinary course of business) and in a variety of ways (such as personal dealings, mail, telephone, email, our website and mobile application).
1.2 We may also collect and disclose personal information that is not sensitive information about you from and to our related companies, including where you are a customer of our related companies.
1.3 The types of personal information we collect about you may include:
(1) your name, addresses, telephone number, other contact details (including email addresses), identification details and details of any other interactions that you have with us. We will only collect your sensitive information with your consent or if required or authorised by law.
“Sensitive information” means personal information defined as “sensitive” in the Privacy Act, such as information about sexual preference, political affiliations, religious beliefs,
health information (such as your COVID-19 vaccination status information, including your vaccination type, date and evidence of vaccination), criminal record, etc.
1.4 In most cases, you will have to identify yourself when you deal with us (such as when you become a customer of ours or make an enquiry with us). If it is appropriate and practical in the circumstances, you may be able to remain anonymous or use a pseudonym when you deal with us.
1.5 You do not have to provide us with your personal information, but if you don’t, we may not be able to provide you with our goods and services, either to the same standard or at all. It is important that your personal information and any other information you give us is correct and that you inform us of any changes.
1.6 By registering for any of our online services, you confirm that you are either the account holder or are authorised by the account holder to access the accounts for which you have registered, or for any account that you add to your digital profile in the future.
1.7 By signing up with us or where you provide us with your details on this website, you agree that we (or any of our Australian related companies, service providers or other business parties) may contact you by any means (including by telephone, SMS or email) for an indefinite period (even if you cease being a customer of or otherwise cease acquiring services from us) to let you know about goods, services, promotions, competitions or special offers which may be of interest to you. We may also disclose your information with other persons or entities who assist us in providing our services or running competitions or promotions or with other companies who provide prizes for competitions.
2. WHY WE COLLECT AND HOW WE USE YOUR PERSONAL INFORMATION
2.1 We will collect (or voluntarily receive) and use your personal information for the purpose of undertaking our business activities, including enabling us to:
(1) provide you with any goods, services or information you have requested;
(2) manage our relationship with you, including carrying out our responsibilities, or exercising our rights under any agreement with you;
(3) organise and conduct our business, functions, events and seminars; (4) prepare publications and to fulfill associated administrative and other functions;
(5) assess and administer your application for employment, to communicate with you in relation to your application for employment and to monitor and review your application process;
(6) market our products and services, promotions or other services which we consider may be of interest to you;
(7) update our records and keep your contact details up to date;
(8) respond to any enquiries you make or any complaints that you lodge with us;
(9) conduct, or contact you for the purpose of market research (even if you cease being a customer of or otherwise cease acquiring services from us);
(10) help us research the needs of our customers and to market our products and services with a better understanding of your needs and the needs of customers generally;
(11) provide you with any services you have requested;
(12) implement, administer and manage health and safety requirements across our workplaces and to determine compliance with any applicable government directions and public health orders; and
(13) use your information for any other purpose that is set out in a privacy collection statement that we have provided to you at the time of collecting your personal information.
3. HOW WE MAY DISCLOSE YOUR PERSONAL INFORMATION
3.1 We may disclose your personal information to:
(1) our related companies;
(2) any of our service providers and business partners, including organisations that assist us with technology and security services, including our technology service providers who have data centres located in America, Taiwan, Singapore, Finland, Belgium and Ireland and our third party web host for our careers website;
(3) police organisations, Department of Immigration and Citizenship, academic institutions, your referees and other persons or organisations you nominate or mention in your application, or any other third party to verify any personal information you have provided in respect of any application for employment with us ;
(4) any other third party on a confidential basis in the course of delivering services to you and to achieve the purposes specified in section 2 of this Privacy Policy;
(5) government and/or regulatory authorities (where required or authorised by law); or (6) our professional advisers (including lawyers, business advisers and auditors).
3.2 You agree to these disclosures in accordance with the safeguards in this Privacy Policy (consequently Australian Privacy Principle 8.1 will not apply to such disclosures).
4. SECURITY OF YOUR PERSONAL INFORMATION
4.1 We will take all reasonable steps to ensure that your personal information is kept securely and not misused, interfered with or disclosed unless in accordance with this Privacy Policy. We will destroy your personal information where it is no longer necessary to retain it or to fulfill the purposes for which it was collected or as required by law.
5. ACCESS, DELETION, CORRECTION & COMPLAINTS
5.1 You can request more information about the way we manage your personal information (including access to, deleting or correcting your personal information or your credit information if you believe it is inaccurate, incomplete, not up-to-date, irrelevant or misleading) or make a complaint by contacting Snowy Hydro’s Privacy Officer, Snowy Hydro Limited, GPO Box 4351, Sydney NSW 2001 or emailing privacyofficer@snowyhydro.com.au
5.2 We will treat your requests or complaints confidentially and will contact you to discuss your concerns and outline options regarding how they may be resolved. We will contact you within a reasonable time after receipt of your complaint and aim to resolve your complaint in a timely and appropriate manner.
5.3 We may deny your request for access to, deleting or correcting personal information or credit information that we hold about you in limited circumstances, in accordance with the Privacy Act. As a Government Business Enterprise, we are subject to the Archives Act 1983 (Cth) which requires us to retain certain records for specified periods. In these circumstances, we will inform you of the reasons for our decision.
5.4 We may also charge you a reasonable fee for accessing your personal information.
5.5 If you are not satisfied with our response to your query or with our resolution of your complaint, then you may make a further complaint to the Office of the Australian Information Commissioner (OAIC) (see http://www.oaic.gov.au for more information on how to do this).
6. OUR WEBSITE
6.1 This Privacy Policy also applies to your use of our website and any personal information that you provide to us when using our website.
6.2 Our website may use ‘cookies’ to provide a secure, personalised experience when you are browsing on our website. Cookies are small data files that a website is able to place on a user’s computer hard drive or in its memory to record aspects of that user’s experience of the website. From time to time we may work with organisations to track non-personally identifiable parts of the website to facilitate digital media activity with them.
6.3 If cookies are used on this website, they are used as identifiers, and will not contain or store any information about a user, and does not allow us to identify any individual. You may need to enable cookies on your browser to access the signed-in areas of our website.
6.4 This website may also use clear gifs for technical spacing purposes on the website. We do not use clear gifs or web beacons to track user activity.
6.5 Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party
website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
7. CONTACT US
You can obtain more information on the way we manage personal information, request access to or correction of your personal information or to make a complaint by contacting our Privacy Officer via the following details:
The Privacy Officer
Snowy Hydro Limited
GPO Box 4351
Sydney NSW 2001
Or by emailing:
privacyofficer@snowyhydro.com.au
8. VARIATIONS AND UPDATES
8.1 We will review our Privacy Policy regularly, and may make changes from time to time. If we do so, we will update the policy on this website to reflect those changes. The updated versions of our Privacy Policy will be effective from the date of posting on our website.
8.2 This Privacy Policy was last updated in May 2024.